QA Reports - Supplier help system

QA Reports

You will receive a notification on the platform and by email once the buyer performs a QC test report on any received batches.

Navigate to ‘QA Reports’ under ‘My filing cabinet’.
Navigate to ‘QC untested’ to view products that buyer didn’t perform any QC tests on.
Navigate to ‘QC tested’ to view products that buyer did tests on.
- If the buyer performs a QC test report for one batch, the QC item will become tested.
Choose the product you want to view the test results submitted by buyer.
Click on ‘Details’ link to view shipping details of this product.
Click on ‘Product name’ link to view all released batches with full details.
For any tested batch; click on ‘Batch number’ to view QC test results submitted by buyer.
Click on ‘Open messages’ link to view buyer’s message (if any).
You can follow up with buyer by replying/sending messages regarding the QC item.

The communication channel is always opened between you and buyer through messages until buyer is satisfied and resolves the QC item. Once resolved, the QC item will be found under ‘My filing cabinet >QA reports> Resolved’.

Buyer can resolve a QC item directly without performing any tests on received batches.

Once all items of a purchase order are resolved; the PO will become completed and can be found under ‘My filing cabinet > Orders> Completed’.